Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 90 days to make returns. You must send back and postmark your return packages within 90 days after receiving the product.
2. Return Shipping is free for any order. You must use the shipping label we provide, then send back and postmark the package within 90 days of receiving the order.
3. Exchange and return are free of charge.
How to return an item?
Contact Customer Support: snpurdiri@tom.com to request a return. You must make this request within 90 days of receiving the order.Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.2. Please make sure you don't include non-snpurdiri items by accident in your return package. We will not be responsible for sending back those items to you.
Refunds：
1. Refunds will be processed within 5 days after we receive your package. A refund will be issued to your original payment account, as per your request.
2. The original shipping fee and insurance are non-refundable.
NOTE:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If you have any issues with your return, feel free to contact us through email snpurdiri@tom.com